For example, find the optimal publication time for your Google and Facebook posts or local ads. A look at the interactions also provides valuable information that is also relevant for your customers - for example, when you should be best reached by phone. How visible are your locations? Text performance now How do you convince customers to come back? Understanding the metrics behind interactions is important to both attracting and retaining customers. They affect two phases of the customer journey: conviction and recommendation. Local consumers look for information about products and services before they make a purchase – either from the brands themselves or from friends and experts. Satisfied customers convince potential new customers with their recommendations. Harness the power of your fans' reviews Google cites social proof as an important factor in convincing consumers online.
This shows With effective review management you improve whatsapp mobile number list your conversion rate and your performance. Learn how to use reviews to improve your reputation and win customers in our comprehensive Review Management Guide. What metrics tell you how your reviews affect the performance of your locations? And why you might lose customers to the competition? The star rating gives you a direct indication of how satisfied your customers were, while the average rating allows you to compare the performance of individual locations. However, feedback is not a one-way street: studies show that two-thirds of consumers have decided not to visit again because the brand ignored them. In contrast, percent of customers would trust a company again if they received a satisfactory response.
So the key is a high response rate. Use this opportunity to set yourself apart from your competitors. Find out how your average rating and response rate compare locally with our free 'Hybrid CX Health Check'. Breaking down both received and responded reviews by date gives you relevant information and potential red flags to have constructive conversations with store managers. Measuring your response rate is useful because it allows you to better prioritize. Responding to and star reviews first. It's important to track the type of feedback you receive—whether it's ratings, photos, or questions.